Return Policy

Dear Valued Customer,

Thank you for shopping at Quality First Caskets. We appreciate your trust in us during this important time. If for any reason you are not completely satisfied with your purchase, we encourage you to review our refund and return policy outlined below.

Returns:

Our return policy is valid for 30 days from the date of purchase. To be eligible for a return, items must be unused and in the same condition as received.

Exchanges/Returns/Cancellations:

You will be responsible for shipping costs associated with returns, exchanges, or cancellations. If you refuse delivery for reasons other than damage, it will be processed as a cancellation, and shipping charges will apply. Please inspect items before accepting delivery. In the rare event your item is damaged during shipping, please refuse delivery and contact us immediately. We will issue a full refund or send a replacement upon receiving proof of damage. Please retain the original packaging for return shipping.

Return Shipping:

To initiate a return, please contact us for assistance with return shipping. Items must be securely repackaged in their original packaging. If a refund is issued, the cost of return shipping will be deducted.

Delivery Requests and Changes: 

Caskets typically ship within 1-2 business days. Once your order has shipped, we cannot delay delivery. Please inform your funeral home to expect your order. If delivery cannot be completed, it will be treated as a cancellation, incurring return shipping fees. For address corrections or delivery redirections, please call us at 703-962-4710.

Refunds:

Once we receive and inspect your return, we will notify you via email regarding the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original payment method.

Thank you again for choosing Quality First Caskets. If you have any questions or need further assistance, please don’t hesitate to reach out.

Last Revised Date: October 28, 2024